Telecom Architecture · BSS/OSS · Transformation · AI & Modern Telecom
Nick Mudie
25+ years designing, transforming and operating telecom technology.
Across operators, vendors and managed-service environments — from network operations and service assurance to BSS/OSS architecture, transformation and AI-native telecom operations.
NowPrincipal Transformation ConsultantAnalysys MasonOslo
- Operations
- Service Assurance
- Architecture
- BSS/OSS
- Transformation
- AI / Modern Telecom
- 25+ years
- Telecom experience
- Five operators
- Telia · Telenor · Vodafone · UPC · Marlink
- BSS / OSS
- Architecture & transformation
- AI / Modern telecom
- Current focus
Profile
Architecture that starts from how telecom actually runs.
Nick Mudie is a telecom architecture and transformation professional with more than twenty-five years inside operator technology. He started in OSS delivery and operations, built service assurance and observability capability for a national operator, and moved through architecture into BSS/OSS, greenfield transformation and hybrid cloud.
His work spans Telia, Telenor, Vodafone, UPC and Marlink — operator, vendor and managed-service perspectives. He is currently a Principal Transformation Consultant at Analysys Mason in Oslo, and his thinking centres on AI-native operations, modern telecom platforms and the BSS/OSS Academy, an independent body of work explaining how modern telecom architecture actually works.
What differentiates the work
- Has operated, provisioned and assured the systems he now designs — architecture grounded in live-operator reality.
- Delivered firsts: Europe's first triple-play provisioning platform, Telia's first E2E observability platform, Telia's first hybrid cloud.
- Greenfield and post-merger BSS/OSS transformation across countries, not only single-system replacement.
- Publishes the thinking: a vendor-neutral BSS/OSS Academy, architecture models and viewpoints that others use.
The estate as I hold it in my head: layers down, lifecycle across. Open the interactive model.
Selected achievements
Delivered, not described.
Firsts and greenfield programmes inside live operators. Each has a detailed case study; none carries an invented metric.
- UPCDerby — Europe's first triple-play provisioning platformKey technical contributor to the delivery of Europe's first triple-play provisioning platform.Read the case study →
- TeliaTelia's first end-to-end monitoring and observability platformEstablished Telia's first E2E monitoring and observability platform spanning BSS, OSS, applications, infrastructure, databases and network.Read the case study →
- TeliaGreenfield BSS/OSS transformation for B2B data communicationsDelivered a greenfield BSS/OSS transformation following the TDC Denmark merger, with Ericsson- and Cisco-based target stacks across Norway and Sweden.Read the case study →
Career progression
From the network up.
Not many telecom jobs — one direction: deep operational experience, then architecture, then transformation, then the technology now changing both.
02 · Service Assurance
From alarms to services
Monitoring, observability and ITSM across BSS, OSS, applications, infrastructure and network — building the model that lets an operations team talk about services rather than devices.
03 · Architecture
Designing the whole
Moving from operating and delivering systems to designing them: application, integration, infrastructure and domain architecture across the operational and commercial estate.
04 · BSS / OSS
Catalog, order, fulfilment, inventory
Greenfield BSS/OSS stacks, catalog-driven design, order orchestration and service provisioning — the core that decides whether a product can be sold, delivered and assured end to end.
05 · Transformation
Changing it while it runs
Legacy modernisation, greenfield programmes and post-merger integration with real customers on the old stack — sequencing, coexistence and governance.
06 · AI / Modern Telecom
Operations that reason
AI-native operations, agentic assurance and the infrastructure behind them — applied with the scepticism of someone who has run monitoring for a national operator.
Skills
Five domains, one architecture.
- 01
Architecture & Transformation
BSS/OSS Architecture · Solution Architecture · Enterprise Architecture · Transformation Strategy · Greenfield Transformation
- 02
BSS / OSS
Product & Service Catalog · Product Catalog · Service Catalog · Resource Catalog · Order Management
- 03
Operations & Assurance
IT Operations · Service Assurance · Network Operations · ITSM · Observability
- 04
IT & Network Observability Tooling
Splunk · Nagios · BMC TrueSight · Event Management · Log, Metric & Event Analytics
- 05
Cloud & Infrastructure
Hybrid Cloud · Azure · AWS · VMware · Network Infrastructure
Current focus
What I am working on now.
Telecom transformation consulting at Analysys Mason — and, around it, AI-native and agentic operations, AI infrastructure as part of the telecom estate, and catalog-driven, ODA-aligned BSS/OSS transformation that survives real orders and real incidents.
AI in Telecom
Where AI genuinely changes operations and architecture, and where it is still a demo.
Agentic Operations
Agents that reason over service topology, events and inventory — and the guardrails they need.
Autonomous Networks
Closed-loop assurance and intent-based operation, judged against what a NOC can actually trust.
AI Infrastructure
GPU-dense data centres, networking and placement as part of the telecom infrastructure estate.
Recognition
A body of work, not a blog.
The BSS/OSS Academy, architecture models and viewpoints — evidence of how I think, built for other people to use.
A vendor-neutral educational platform I built to explain and explore modern telecom architecture — the concepts I work with every day, written down so that business, IT and vendor teams can share the same model of the problem.
It covers BSS/OSS from first principles to transformation strategy, uses TM Forum SID, eTOM and ODA as a shared vocabulary, and extends into AI in telecom, AI infrastructure and modern telecom architecture. It is used for onboarding, programme alignment, glossary decisions and assessing architectural reasoning.
BSS/OSS
Catalog, order management, fulfilment, inventory, assurance — end to end
TM Forum · SID · eTOM · ODA
Standards used as a shared language, not a compliance checklist
Product & Service Catalog
Product, service and resource specifications in practice
Order Management & Service Fulfilment
Decomposition, orchestration and activation
Service Assurance
From alarms to services; observability and closed loops
Selected thinking
Contact